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Open metal case with brass pins and coiled springs sorted in small sections, with tweezers and a brass tool in front.

Locksmith · Toronto

Useful things to know

Think of these notes as the conversation we would have while packing up the tools. What to keep an eye on, what a rekey actually does, why the spare key under the mat is a bad plan, and how to keep a car key from becoming a problem.

Ask us anything about locks

Person holding a key beside a brass-colored deadbolt on an open painted door while another person watches from inside. — Home Lockout Service, Toronto

Lockout Services

What happens if my identification is not convincing enough on the spot?

The work pauses rather than proceeds, and the locksmith helps you find another route: a neighbour or building manager who can confirm you live there, a document on your phone, a family member who can bring paperwork, or completing the check inside after entry when the documents are behind the door. Verification protects you as much as anyone, because the same standard applies to whoever might one day claim to live at your address. Home Lockout Service

How many keys should a business have, and who should hold them?

Fewer than most businesses think, and every one of them named. Two people who can open, one of whom can be reached on a day off, cover the door. Cleaners and contractors get a key only if they need one and hand it back when the arrangement ends. Write down who has what, collect keys when people leave, and rekey when one does not come back. Interior keys for the cash office or stockroom follow the same rule on a shorter list. Business Lockout Service

Can a new key be made from the two broken halves?

Usually. Laid end to end, the halves show the full set of cuts and identify the blank, and a locksmith reads them with a gauge and cuts a fresh key to those depths on a code machine. That is better than tracing the broken blade on a duplicator, because a worn key copied is a worn key repeated. If a spare or the key code exists, that is used instead. Broken Key Extraction

Do longer screws really make a difference?

A large one. Factory strike and hinge screws are usually short enough to grip only the jamb, a piece of trim about an inch thick. Three-inch screws pass through the jamb and the gap behind it into the stud, so a blow has to move the wall rather than the trim. Lock manufacturers supply reinforcement plates with three-inch screws for exactly this reason, and note that a door beside a sidelight needs a different arrangement because glass sits where the stud would be. Break-In Damage Lock Repair

Two detached brass lock cylinders and four house keys on a wooden counter. — Lock Rekeying, Toronto

Change or Rekey Locks

My locks are different brands. Is that a problem?

Not a problem, just a detail to plan around. What matters is the keyway, meaning the profile of the slot the key fits, rather than the name on the lock. Different makers sometimes share a profile and sometimes do not. Where two cylinders cannot accept the same key, one is exchanged for a compatible cylinder in the same finish and pinned to match. From the outside the door looks the same and from your pocket it is one key. Lock Rekeying

How long does a deadbolt installation take?

A replacement into existing holes is generally the shorter visit, and boring a fresh door with a new strike takes longer, roughly an hour or two per door including the frame work and testing. Steel doors, keying alike, frame repairs after a forced entry and fitting a jamb reinforcer each add time. The locksmith can give a realistic estimate once the door and frame have been looked at. Deadbolt Installation

Can every door in the house work from one key?

Yes, provided the cylinders share a compatible keyway, which the locksmith checks when choosing hardware. New cylinders are pinned on site to a single new key and any existing locks worth keeping are repinned to match. Front, back, side and garage doors commonly end up on one key, and a shed or gate padlock can join them. You then decide how many copies exist and who holds each. Lock Replacement & Upgrade

Do I need to prove I own the house before you work on the lock?

Yes, and it is a normal part of any lock or key work. Photo identification together with something that ties you to the address is enough. If you rent, the locksmith will ask who should receive the keys, because landlords and tenants in this province are expected to agree on lock changes and share keys. This check takes a moment and it protects every household the locksmith is asked to work for. Vintage Mortise Lock Service

Two adults discussing a closed keypad safe in a home study. — Safe Opening & Combination Change, Toronto

High Security Locks

I bought the safe secondhand and have no idea of the combination. Can it still be opened?

Yes. A safe with no known history is treated as an unknown from the start: the locksmith identifies the make, model and lock type directly from the hardware and works through the same manipulation, decoding or reset options used on any other safe. Proof of the purchase or transfer establishes your authority to have it opened, and the process afterward does not depend on any prior record existing. Safe Opening & Combination Change

Can more than one person have their own code?

Yes, on an electronic keypad that supports multiple users, each person can be given a separate code rather than everyone sharing one, which also makes it simple to remove a single code later without resetting the whole lock. A mechanical dial lock, by contrast, has one combination for everyone who needs it, so a change in who has access there means changing that one combination. Safe Installation & Servicing

What are the hardware grades I see on the packaging?

Locks and deadbolts are tested against industry standards for security, durability and finish. Commercial hardware is graded 1, 2 or 3 with grade 1 the highest. Residential hardware carries a letter label for each of the three categories, from C for good through B to A for the top level. Security tests include hammer blows and pulling on the lock; durability covers cycle life and seasonal misalignment; finish covers salt, humidity and scratching. Your locksmith translates the label for your door. High Security Locks

Person holding a door-handle and latch assembly at a worktable outside a glass entrance, with additional handles and tools laid out. — Commercial Rekeying, Toronto

Commercial Locks

What information should I have ready before the locksmith arrives?

A list of the doors and other locks you want included, a copy of the lease or the property manager's contact, every existing key you can find, and a rough idea of who needs to open what. Note which doors, if any, are interchangeable cores and where the control key is. Knowing your quiet hours and who opens up in the morning helps the locksmith plan the order of work and the key handover. Commercial Rekeying

Who should hold the top-level master key?

As few people as the business can genuinely operate with. Every additional holder is another way a full-access key can be lost, borrowed or copied without anyone deciding that should happen. A useful test during design is asking, for each proposed holder, whether they need to open every single door on the property or only a defined group; the second answer usually points to a sub-master instead. Master Key System Design

What's the difference between a standalone and a networked system?

A standalone unit is a self-contained reader and lock at one door, holding its own list of credentials, though it can still need a power or network connection to run. A networked system ties several doors to shared management, sometimes through more than one controller, aggregating schedules and combining logs across all of them. The right choice depends on how many doors need controlling and whether the business wants a single place to manage all of them, rather than one being universally better. Access Control Installation

What happens with a pair of doors instead of one?

It depends on the pair. Some latch independently and need nothing extra. Where the hardware calls for a set closing order, a coordinator lets the two leaves close in the right sequence, letting the active leaf's device seat properly into a strike carried on the inactive leaf, or into an astragal. Alternatively, the centre mullion can be removed and a vertical-rod device fitted to each leaf, turning the pair into one wide exit. Whichever applies, both leaves are tested working together, not one at a time. Panic & Exit Hardware

Two adults discussing a key fob beside a parked car. — Car Lockout Service, Toronto

Car Keys

My car has push-button start. Does that change anything?

It changes what happens after the door is open. Entry is the same as any other car. Starting depends on the immobiliser recognising a fob, so if your fob's battery is dead you hold it against the start button or in a marked pocket in the console, which the locksmith shows you. If the fob itself is lost, a new one is programmed where the vehicle's own security system supports it, though some models need dealer credentials, tools or parts first. Car Lockout Service

The key snapped off inside the lock. What happens now?

The broken piece is drawn out with an extractor that grips it rather than pushing it deeper, and the cylinder is checked for damage. The head of the key, if it survived, still holds the chip and the remote, so it can be rebuilt around a new blade in a new case without any programming. If the whole key was lost with the break, a fresh transponder key is cut to code and programmed as usual. Car Key Replacement

Will the spare include the remote buttons?

If the original has remote buttons and you want the spare to match, yes: the new key or fob is programmed to the vehicle's receiver so locking, unlocking and any other remote function respond the same way from either key. If a simpler spare is preferred instead, the remote portion can be left out while the chip that starts the car is still fully recognized. Spare Car Key Duplication

What if my vehicle turns out to need dealer-only programming?

Some manufacturers restrict fob programming to a security-gated procedure that only a dealer system or an approved access pathway can complete. When a vehicle falls into that category, the visit identifies it early, explains what the vehicle specifically requires, and documents anything already confirmed, such as a compatible fob, so the eventual dealer visit is not starting the diagnosis over from nothing. Key Fob Programming

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